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Importers - Wholesalers - Distributors
FAQ
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Can I amend or cancel my order once completed?

We will certainly try to assist if we can, so please contact the sales department a.s.a.p. on 020 8854 3500, please note we do tend to ship orders within a short period of time.

 
How do I know my order has been received?

All orders placed online will receive a 'ONLINE ORDER NOTIFICATION' within 30 mins. The email confirmation will be directed to the email address associated with your account. This is an automated email so please do not reply, for any queries please email sales@augustenoel.co.uk
It is important at this stage to check that all products, pricing and quantity details are correct.

 
I am a member of the public. Can I buy from this site?

This website is for trade customers only.
However, if there is a specific product you are looking for, please contact our sales department on 020 8854 3500 and we will endeavour to provide details of a stockist in your area.

 
I cannot sign in to my account?

Your account name will be the email address we have registered on your account. The Password will be detailed on your welcome email/letter. If you have forgotten your password please follow the link, and a email will be sent to you to change the password on your account. Alternatively please call the office and we can change the registered email or issue a new password.

 
I have received goods that I have not ordered?

Please report any incorrectly delivered item(s) to our sales department on 020 8854 3500 quoting your invoice number and account reference. We will arrange for collection of the item(s) as soon as possible.

 
I will not be able to sell a whole case, can I order a split case?

Yes, some of our products may be ordered in half case quantities. Please put any request for a 'half case' in the 'special instruction' section when completing your purchase. Any products we are unable to split our sales department will let you know within 24 hours (1 working day), so you can decide to remove the case or indeed purchase a whole case.